Arthur D. LittleArthur D. Little

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Escaping the Safety Performance Plateau

Escaping the Safety Performance Plateau

Getting safety improvement back on track

A challenge facing many organizations striving for safety improvement is plateauing in safety performance. Executive-led safety development programs can fuel significant initial improvement in performance, with high levels of engagement and demonstrable benefits evident throughout the organization. But as the easy wins grow scarce, it becomes harder to maintain the initial levels of engagement in those charged with delivering improvement, and targets start to be missed. The temptation may be to push even harder from the top of the organization, but this may not work, and different approaches are required to escape the safety performance plateau.

Released: September 2014

Download File Safety_Plateau.pdf (.PDF, 497 Kb)

Winning the Telecom Famine

Winning the Telecom Famine

Applying Analytics to Create Value in Saturated Markets

In today’s challenging market environment, telecom management often implements spend-based segmentation and reactive pricing with a focus on short-term subscriber acquisition goals. This approach, however, has been at the expense of significant market value and a paradigm shift is now needed to escape the downward pricing spiral.

Arthur D. Little has created a value management approach based on advanced analytics that is proven to preserve market value rather than destroy it; our work with operators in Europe and MENA region has resulted in an increase of total monthly gross add value by more than 20 percent.

Released: September 2014

Download File ADL_2014_WinningTelecomFamine.pdf (.PDF, 1.6 MB)

Postal Operators

Postal Operators

Reducing Product Portfolio and Rates Complexity

Postal operators are stressing business diversification as the core element of their strategies, in order to increase revenue and the utilization of assets, but at the same time adding complexity to their already complex portfolios and pricing structures. Players addressing portfolio complexity, have the opportunity to dramatically reduce the number of products and rates without impacting their revenue generation.

Released: August 2014

Download File ADL_2014_PostalOperators.pdf (.PDF, 1.3 MB)

Risk Intelligence of Leaders

Risk Intelligence of Leaders

Developing ‘Risk Intelligence’ in Leaders to Drive Safety Improvement

Leaders can, and must, influence the safety culture in their organization through their behavior, but measuring the characteristics that they need to perform this role can be a challenge. However, if the leaders ‘mindfulness’ of risk issues is enhanced and focused, the safety within the organization can be improved. The concept of ‘risk intelligence’ has emerged from research on the role of mindfulness and how we can learn from High Reliability Organizations. We have developed a tool to measure this quality both for individual leaders and a leadership team. This tool has been shown to drive safety improvement through changing leaders’ behaviors by challenging their perceptions and attitudes. The tool not only highlights areas to change in individual’s behaviors, but also identified organizational gaps to address to strengthen the implementation of safety management systems and safety culture, driving improvement throughout the organization.

Released: August 2014

Download File ADL2014_Risk_Intelligence_of_Leaders.pdf (.PDF, 583 Kb)

Riding the Mobile Ticketing Wave

Riding the Mobile Ticketing Wave

A Challenge for Transport Operators

Transport operators across the globe implement mobile ticketing services to increase customer convenience, handle ever increasing passenger numbers and operational efficiency. Airlines continue to be a front-runner, followed by municipal mass-transit commuter systems and railway operators. While new mobile ticketing applications, including NFC (Near-Field Communication), provide the opportunity for better ease-of-use, implementation is very complex. Numerous partners have to agree on a suitable solution in spite of competing for the “driver seat”.

Transport operators, manufacturers (SIM-cards, chipsets, smartphones), public and private owners and telecom operators / system integrators face tough decisions in spite of uncertain business cases and already existing complex ticketing application landscapes (paper, online, 2D-Barcode mobile ticketing services etc.).

Arthur D. Little’s viewpoint “Riding the mobile ticketing wave” highlights key opportunities and challenges that players in the converging telecom, IT and transport operator industries face.

Released: August 2014

Download File ADL_2014_MobileTicketing.pdf (.PDF, 359 Kb)

Succeeding with Digital Health

Succeeding with Digital Health

Winning Offerings and Digital Transformation

Globally the market for digital health is expected to double its volume within the next three years and by 2020 to surpass USD 200 bn. The growing mobile health market is one of the main contributors to this development; its mobile solutions, applications and services will generate an increase in adjacent markets such as wireless network technologies, sensors and devices. This is an invitation to new players to enter the market and it will disrupt existing business models. Established pharma and healthcare companies are urged to take part in this attractive development.

Arthur D. Little has elaborated nine principles to gear digital offerings to success.

Released: July 2014

Download File ADL_HC_2014_Succeeding_With_Digital_Health.pdf (.PDF, 1018 Kb)

The 1st Middle East Conference on TeleMedicine and mHealth

The 1st Middle East Conference on TeleMedicine and mHealth

A Paradigm Shift in Healthcare

As technology continues to redefine the way healthcare is delivered and managed, the event’s aim was to bring together all major stakeholders of the e-Health ecosystem from within the Gulf states as well as globally to network, share best practices & show case innovative solutions in Telemedicine and m-Health during relevant sessions and at the concurrent exhibition. With the recent advancements in mobile technology; clarity of regulations and standards; sufficient evidence behind Telemedicine and m-Health; and the ever increasing lifestyle-based chronic disease burden, it is vital that these tools are used effectively for better healthcare outcomes.

Released: July 2014

Download File Telemedicine_and_mhealth_Post_Conference_Report_Final.pdf (.PDF, 2.0 MB)

Industrial Park Governance

Industrial Park Governance

The Vital Cog for Success

Governments often resort to the creation of industrial parks to catalyse the economy of a region or of the whole country. They invest tax-payer money into infrastructure projects with a view to attract investors into the park. If the park is thriving, these investors will in turn pay land rentals or dividends through their joint ventures with the park’s governing entity. They will also bring jobs to the region or the country, corporate tax income to the state or federal government and will enhance the park’s visibility with their own stature.

Economies of scale and synergies are driving the creation of large industrial parks. However, governments often struggle to establish an effective and empowered governing entity to administer and develop these parks. This article stresses the benefits of a governing entity, discusses the key questions faced by most governing entities, as well as governance models observed around the world and their characteristics. Finally, it establishes what criteria should be used to choose the best model and applies them to select it.

Released: July 2014

Download File ADL_2014_IndustrialParkGovernance.pdf (.PDF, 1.3 MB)

The Automotive CO2 Emissions Challenge

The Automotive CO2 Emissions Challenge

2020 Regulatory Scenario for Passenger Cars

Oil dependency and climate change are topics highly debated by governments and communities, and as a consequence, original equipment manufacturers (OEMs) must define investments, control manufacturing costs and review their car portfolios constantly to cope with worldwide future challenges. To predict the future development of automotive CO2 regulations up to 2020, Arthur D. Little defined key trends and regulation stability in different countries.

Released: July 2014

Download File ADL_AMG_2014_Automotive_CO2_Emissions_Challenge.pdf (.PDF, 4.5 MB)

Rethinking Cost Efficiency In Power and Gas Retail

Rethinking Cost Efficiency In Power and Gas Retail

A Step Change Requires a Systemic Approach

The increasingly competitive landscape in power and gas retail is driving utilities to improve efficiency through cost reduction. Most companies have implemented traditional cost-cutting programs. Although these are valid in some circumstances, many retailers are finding that results quickly follow the marginally diminishing curve. Our experience with some of the leading retailers suggests that other perspectives should be taken into account, exploring new opportunities to build sustainably competitive businesses.

Released: July 2014

Download File ADL_2014_RethinkingCostEfficiency.pdf (.PDF, 604 Kb)