Arthur D. LittleArthur D. Little

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Connecting the dots

Connecting the dots

Telecommunication providers as enablers for Smart Cities

Smart Cities are evolving around the globe – each distinct in nature, which implies that these eco-systems are driven by a variety of stakeholders with different ambitions and visions. Arthur D. Little has supported several best-practice Smart City projects globally to increase the level of “smartness“ and sustainability within this complex eco-system. With our proven framework, Arthur D. Little was able to increase the flexibility and adoptability of services and business models, thus enabling the creation of unique and valuable „Smart City“ models across the world.

With this Viewpoint, we address key questions regarding the overall design of a Smart City, how different players should position themselves in the value chain, as well as how to create significant business for the participating stakeholders.

Released: June 2015

Download File ADL_SmartCity_Telcos-as-enablers.pdf (.PDF, 355 Kb)

Urban Logistics

Urban Logistics

How to unlock value from last mile delivery for cities, transporters and retailers

Today, 64% of all travel happens within urban environments, and the total amount of urban kilometers traveled is expected to triple by 2050. A similar trend is anticipated in terms of urban goods distribution, with e-commerce being the fastest-growing driver of urban deliveries, which also impacts the length and fragmentation of urban logistics flows. As a growing number of vehicles in urban areas implies increased congestion, air pollution and noise, which negatively impact traffic safety, quality of life and urban economic competitiveness, more and more cities are experiencing issues related to last mile delivery of goods.

Last mile delivery of goods is a difficult issue to apprehend, as it involves several levels of complexity. In addition to the heterogeneity of the goods transported and of the means of transportation, urban logistics encompass diverse levers and multiple stakeholders.

Released: June 2015

Download File ADL_Urban_Logistics.pdf (.PDF, 478 Kb)

Delivering the promise, with lower oil prices

Delivering the promise, with lower oil prices

Building in higher efficiency

Companies owning and operating oil and gas assets, especially under “new normal” oil prices of less than $75/day, will often need to embrace substantial transformational change in order to be truly successful. This is particularly so for smaller companies aiming to develop new assets or grow their production portfolio, but it also applies to the more established operators which may instead need to overturn the inertia of many years of established ways of working.

Released: June 2015

Download File ADL_Energy_Oil_Gas_Connect.pdf (.PDF, 805 Kb)

GCC Solar Energy: Turning plans into reality

GCC Solar Energy: Turning plans into reality

How to renew the lost momentum?

The potential for solar energy in the Gulf Cooperation Council (GCC) is indisputable. Underpinned by the acute need to find alternative energy sources to reduce the opportunity cost of burning fossil-fuels, as well as the requirements to drive economic development, employment and technology intensive industries, the “solar industry” is no longer a sector this region can afford to ignore and not develop.

Acknowledging this, the region has announced ambitious plans to exploit the solar-energy opportunities in the last half-decade. However, these ambitions have not yet been realized into action. Despite the announcements in the past to kick-start the sector, actual deployment is still at its nascent stage, and the share of the GCC’s solar-energy capacity remains paltry (only < 0.5% of the installed generation capacity in the GCC in 2014). Saudi Arabia’s conspicuous absence in this sector, despite the country’s high potential, is particularly noteworthy. In this article, we provide a report on the GCC’s progress, identify root causes of the delayed deployment and suggest steps to turn the ambition into reality.

Released: June 2015

Download File ADL_RenewableEnergy.pdf (.PDF, 594 Kb)

Airports 4.0

Airports 4.0

Impact of Digital Transformation on Airport Economics

Airports are at the fore-front of global challenges and innovations of our society and business, among which Digital Transformation. Arthur D. Little highlights the impact of Digital Transformation on Airport Economics.

Released: May 2015

Download File 2015-05-Arthur_D_Little_T_T-Impact_of_Digital_on_Airport_Business_Model.pdf (.PDF, 450 Kb)

Developing a customer experience

Developing a customer experience

Excellent customer experience need not be elusive

Excellent customer experience (CEX) remains elusive. Companies struggle with CEX due to lack of clear accountability at board level, or because they do not challenge their assumptions about what they think customers really want, or how they really feel about the service or product being offered. Consequently, they may focus on the wrong areas. Arthur D. Little’s leading approach to end-to-end CEX combines a multi-disciplinary team across customer experience, asset management and operations, partnered with digital strategy and transformation, because CEX requires a holistic response involving the whole organization. This Viewpoint sets out key considerations and a four-step process to invigorate CEX for your customers.

Released: May 2015

Download File ADL_Customer_Experience.pdf (.PDF, 621 Kb)

Reshaping the future with NFV and SDN

Reshaping the future with NFV and SDN

The impact of new technologies on carriers and their networks

A geographically diverse set of Tier 1 carriers is driving initiatives to standardize critical components of network functions virtualization (NFV) and software-defined networks (SDN). Led by AT&T, Deutsche Telekom, NTT, Telefonica and Verizon, among others, these carriers hope to bring new technologies first developed and proven in the data center into their networks. The excitement over NFV and SDN has created renewed interest in the networking business and has fanned debate regarding potential winners and losers. So far, however, there has been only limited analysis of the potential economic and competitive impact of these technologies on the network, operations and the bottom-line.

This joint white paper by Arthur D. Little and Bell Labs aims to fill that gap. It offers our views on the network of the future and discusses the value of fusing carrier networks with the cloud ecosystem, as enabled by these technologies. These changes are both an opportunity and a necessity for telecom operators — and for those that get it right, it will be a game changer.

Released: May 2015

Download File ADL_BellLabs_2015_Reshapingthefuture.pdf (.PDF, 954 Kb)

Telecom and Media

Telecom and Media

How to ride the OTT wave

The telecom and media space is going through significant changes as the way we consume media evolves. In 2014, the move to content digitalization accelerated and we received confirmation of the emergence of key players in the video and music distribution industry.

These new players include Internet giants such as Google, as well as YouTube, Amazon, Apple and Netflix.

Traditional TV and radio players are facing this rising competition on multiple content segments, mainly on price. Also, with the rise of on-demand programs, there is less value in aggregating a large number of channels. Additionally, this new competition increases the prices of premium content.

Leading traditional audio-visual media groups should be able to adapt, fending off pure OTT competition by launching their own OTT services and leveraging their key assets, such as brand, relationships with content providers, technical skills, and last but not least, intimate and long-established relationships with their customer bases. Telecom operators can also create value, monetizing their network by benefiting from the rise in online video usage in two core ways:

  • Charging customers for faster speeds and/or data traffic.
  • Monetizing their network assets with global OTTs.

In this report, which draws from more than 110 interviews with executives from the telecom, media and Internet sector, we focus on the evolution of audio and video content delivery, and on the relationships between the major players in this ecosystem.

If you would like your own full copy of the 14th edition of the joint annual report by Exane BNP Paribas-Arthur D. Little, please contact Isabelle Tisserant.

Released: May 2015

Download File ADL-ExaneBNPParibas_2015_TelcoMediaOtt_ExecSum.pdf (.PDF, 370 Kb)

Media & Entertainment: Flow of Funds

Media & Entertainment: Flow of Funds

Trends and developments in the UK

The UK Media and Entertainment sector has exhibited solid growth to reach GBP 39.1 bn by the end of 2013. Consumer spending on media and entertainment accounted for more than half the total industry inflows, though the proportion coming from advertising is now growing strongly. Both segments exhibit a strong shift towards digitization. Within product genres, and when combining online and offline spend, TV/Video and Gaming exhibit overall revenue growth, whereas Music/Radio and Newspapers/Magazines remain in decline.

Several trends and developments help to distinguish the UK market:

  • Consumers relentless adoption of new device formats and new services, coupled with multi-tasking and media stacking, means UK citizens now spend more than 11 hours of ‘effective’ time every day using communication and media services.
  • Content distributors, including the BBC, are gearing up to respond to these trends, and the generational shifts that underlie them.
  • The continued cross-sector battle between Telecoms and Media giants BT and Sky is exacerbating contents rights inflation, and other actors – notably ITV – are investing heavily in content production.
  • Dynamic new segments like videogaming – where UK-based studios truly create world class content – are growing resiliently and are significant developers of talent, as well as major exporters.

In this report, Arthur D. Little has analyzed the payment flows between the various industry actors. It is apparent the recent beneficiaries have been the contents and rights owners, whereas retailers of physical media have been the hardest hit and are forced to radically adapt their footprints and business models.

Looking forward, we expect continued growth, propelled by further increases in population, advertising spending and take-up of online services. This, coupled with foreign currency effects, will place the UK media and entertainment market well ahead of aggregated European peers in Euro terms for the foreseeable future.

Released: May 2015

Download File ADL_Flow_of_Funds_UK.pdf (.PDF, 1.9 MB)

Value engineering of capital projects

Value engineering of capital projects

Is your business optimizing value over the entire asset lifecycle, from the start?

Large capital projects are often not delivered at the lowest possible cost, nor do they always deliver maximum value at any given cost. Value engineering provides a framework to systematically identify opportunities for cost reduction, whilst maximizing functionality and incorporating innovative ideas and options along the way.

Value engineering of large capital projects typically delivers cost savings of at least 10% and can create great opportunities for value enhancement. Savings as high as 30% are not unheard of.

This Arthur D. Little viewpoint discusses how companies can benefit from applying this technique and explains step by step what they should do to maximize value benefits from capital projects value engineering.

Released: April 2015

Download File ADL_Value_Engineering.pdf (.PDF, 720 Kb)