Arthur D. LittleArthur D. Little

Industries / Public Services / Services Offered

Over the years, our Public Services Practice has worked with ministers and their cabinets, administrative bodies, autonomous and semi-autonomous agencies, regulatory bodies, non-governmental organizations and international institutions in every corner of the world.

We have been and continue to be at the forefront of change and innovation in the public sector by:

  • Delivering effective and sustainable solutions as the sector evolves
  • Supporting efforts to modernize government by applying our knowledge and expertise

Our services are provided by various specialists in centers of competence in Europe, the Americas, the Middle East and Asia. Our key services are:

Strategy & Organization

Profound changes in constituents’ demands, the diffusion of new technologies, changing relationships of accountability and control, growing policy interdependencies, the use of market-type mechanisms for service delivery – these developments all require a re-thinking of strategy and organization in the public sector sphere. Arthur D. Little helps public sector clients hone their governance, organization and strategic response. Our strategy methodology, ‘Ambition Driven Strategy’, helps clients set ambitious targets and realize these. Our organizational design methodology helps craft nimble and agile public authorities.

Performance Improvement & Business Redesign

We help our clients deliver better service, make efficiency gains and improve programme effectiveness. This may involve fast changes to operational processes, as well as more significant turnaround delivered through change management. Either way, our approach is collaborative. We secure success by encouraging staff and employee representatives to play a constructive role in a bottom-up process, rather than imposing objectives from above.

Technology & Innovation Management

Public authorities are in the process of becoming more innovative and customer oriented. We support our clients in all aspects of technology and innovation management, aiming to ensure that innovation, whether in services or processes, is converted rapidly into added value.

Sustainability and Risk Management

The sustainability and risk management paradigm has recently moved away from its traditional focus to encompass elements of corporate social responsibility, people governance, public affairs and even corporate governance. Citizens expect public authorities in particular to set standards and behave in an exemplary fashion. Our Public Services Practice helps clients to integrate sustainability into their operations and service delivery, and to manage risks in a strategic fashion.